RETURNS & EXCHANGES

We know buying footwear online can be challenging. Our goal is to offer you an easy-to-use return portal and adequate time to determine if the boots or shoes will work for you. You may return or exchange your item(s) within 30 days of receiving your order for a full refund. All items must be in New, Unused Condition with their original shoe box and any inserts.  

 

Making a Return

You can begin your return by clicking here. You will need:

  • The email address associated with your order.  
  • Your order number, which can be found in three places: in your email confirmation, by logging in to your AKU footwear Account or on your packing slip listed under "PO#:" The number will look like "CA-5555" or “US-5555”

Return FAQs

Are returns free?

            Yes, at this time we cover the cost of all labels for returns and exchanges

Can I exchange my item?

            Yes, simply start the return process and select an exchange. We are able to create an exchange for a product of equal or lesser value. If you want to switch for a more expense item, please request a refund and place a new order.

How do I make a return?

            You can begin the return process here.

Are Shipping costs refundable?

            We are not able to refund the original shipping fee on an order that does not meet our minimum free shipping amount. Please see our shipping page for the minimum order value to receive free shipping.

What if I don't know my order number?

            If you do not have your order number, you can log in to your AKU Outdoor account to find it. It will also be in the order confirmation and shipping emails. If you are still having trouble finding it, please contact us here.

Do you have a warranty POLICY?

            All AKU footwear comes with a 2 year warranty against manufactures defects. To learn more about our warranty or to submit a warranty claim, please visit our warranty page.

How long does a return take?

            All of our return labels are generated through the United States Postal Service or Canada Post. Please allow up to 5 business days for your return to get to us and another 2-3 business days for us to process your return.

How long does it take to get my exchange?

            We will process your exchange as soon as we verify your return in our warehouse. Once the exchange is processed you will receive a new order confirmation email and a shipment confirmation. Please allow 5-10 business days for your new pair to reach you.

Can my exchange be expedited?

            To receive your exchange quicker, please place a new order with the pair of boots you need and request a refund on your original order. This will reduce the time it takes to receive your exchange by roughly 5 days.

Returns Fine Print

            All refunds and exchanges will be made at the sole discretion of AKU Outdoor. If a return is made without our authorization, outside of the 30 day return window, or is received in a condition that does not meet the above requirements, we reserve the right to refuse the return or charge a 15% restocking fee on the order.